Contact Center Solution
IVR (ARS, NEXFlow)
IVR (ARS, NEXFlow) system contributes to a variety of business values through increase in business image and cost reduction that leads to increase of profit, all derived from customer satisfaction
What is NEXFlow?
NEXFlow, as an optimized IVR System, analyzes scenarios and offers voice/video services, and as the ability to actively handle various situations
Benefits of NEXFlow
Fields Where NEXFlow is Applied
Tele-banking
Stock Trading Service
Card, Insurance Service
Voice Mailbox
Public Institution Promotion and Guide
Reservation, Order Payment Service
Normal Business Promotion and Guide
Other Various
Guide Service
Composition of NEXFlow
NEXFlow Server
Offers various forms of voice/video service by analyzing scenarios that have been created by scenario producing applications through IVR & IVVR service offered applications
NEXFlow Builder
With GUI (Graphic User Interface)application which has the ability to produce scenarios, it will enable scenarios produced by NEXFlow Builder to run without external programs, and be applied real-time on NEXFlow Server
NEOReport
Offers ability to create statistics and reports through statistics application run by NEXFlow
NEXPector
Offers equipment condition, service condition, channel condition, etc.. to be remotely measured through NEXFlow Server’s movement condition monitoring application