Contact Center Solution

Video IVR (Video ARS, NEXFlow IVVR)

Video IVR (ARS, NEXFlow IVVR) is a deviation from the voice based IVR (Interactive Voice Response) service, offering voice and video service as the next generation multi-media system

What is NEXFlow IVVR?

NEONEXSoft Co. Ltd., as an IVR system, offers video and voice guide service to customers that use mobile video calls or internet video calls. NEXFlow IVVR is a multi-functional multi-media service system than increases our customer’s business efficiency and reduces cost, which can be applied to various sectors such as video payment guide, video reservation, video home shopping, video card payment, video poll, etc.

Benefits of NEXFlow IVVR

Quick Service
Offers a quick service through video and text messaging service that requires no waiting time
Intuitive Service
Offers wide and precise information by being able to express through videos, including information that is hard to express through recordings
Offers Various Information
Videos that offer marketing and enhancement of business image which lead to cost reduction and 1:1 marketing effect with customers
Service Using Customer Videos
Offers service that verifies spot information and customer commodities through customer videos

Fields Where NEXFlow IVVR is Applied

Video Banking

Payment Service

Stock, Trading, Order

Video Shopping, Promotion

Distribution, Delivery Guide

Other Guide Service

Composition of NEXFlow

NEXFlow IVVR

Offers Multimedia Plat/Record and Text-Overlay by analyzing produced scenario information with scenario producing application

NEXFlow Builder

Offers Multimedia Plat/Record and Text-Overlay by analyzing produced scenario information with scenario producing application

NEOReport

Offers ability to create statistics and reports through statistics application to run NEXFlow

NEXPector

Offers equipment condition, service condition, channel condition, etc.. to be remotely measured through NEXFlow Server’s movement condition monitoring application