Contact Center Solution

NEOVoice

By offering trustworthy and advanced recording function, we improve customer response service, and contributes to efficient human resource management.

What is NEOVoice?

NEVoice, as NEONEXSoft’s recording system, supports analog/digital/IP recording, and possesses safe management, flexible expandable ability, effective recording function, etc. NEOVoice offers various statistics and back-up functions and is able to easily find/listen to information.

Benefits of NEOVoice

Various Recording Methods

Supports voice, video, screen, and various recording methods

Contact Center Middleware

Able to cope with service environment change by being connected to various contact center middleware and intimate structure

Free-Seating

Offers the function of automatic synchronization of consultant’s information and recording file upon a consultant moving seats

Various searches and statistics function

Offers various search functions and statistics and monitoring function

Dualization of Recorded Information

Offers the ability to recover lost data by double storing recorded information to DB and recorded file

Real-Time Online Monitoring

Ability to monitor real-time telephone conversation online

Consulting Review Function

Offers the function of being able to review telephone conversations

Recorded File Back-up Function

Offers the function of backing-up a file by hosting it on various mediums to solve the limitation of file preservation time

Screen Recording Function

Offers the function of recording a video of consultant’s screen during a consulting session

Fields Where NEOVoice is Applied

Contract Verification Reference

Reservation Information Storage

Order Payment Verification Reference

Stock Order Verification Reference

Real-Time Emotions

Consultant Review

Consulting Breakdown Management

Composition of NEOVoice

NEOVoice Server

Offers saving/managing service related to customer phone call recording

NEOVoice Player

Offers an application that enables produced recorded files to be found and listened to on the web, as well as offering additional function of real time listening, search history, and change in Wave

NEOArchive

Offers backup/managing function of produced recorded data to external storing medium (HDD, DVD, DAT, etc.)

NEOReport

Offers ability to create statistics and reports through statistics application to run NEOVoice

NEXPector

Offers equipment condition, service condition, channel condition, etc.. to be remotely measured through NEXFlow Server’s movement condition monitoring application